MSO Provider Manual

A copy of the NEMS Management Services Organization (MSO)/NEMS Medical Group Provider Manual is now available for download:

  • NEMS MSO/Medical Group Provider Manual: PDF

Additional Standards and Policies

  • Timely Access Standards (Updated 9/15/2011): PDF

MSO Contact Information:
MSO Main Phone Number:
Claims Processing & Payment:
Member/Provider Services & Eligibility:
Language Assistance:
TDD/TTY Services for deaf, hard of hearing,
or speech impaired:
Utilization Management:
415-352-5045
415-352-5041
415-391-9686 ext. 8160
415-352-5045

1-800-735-2929
415-352-5045

The following services are available for members and providers who have any Utilization Management (UM) issues, such as questions pertaining to treatment requests:
  • Staff are available during normal business hours from 8:30 AM to 5:00 PM to receive phone calls.
  • After normal business hours, members and providers can leave a message on voicemail. Calls will be returned within one business day.
  • Our staff are identified by name, title and organization name when initiating or returning calls.
  • Members who are deaf, hard of hearing, or speech impaired may call 1-800-735-2929 for TDD/TTY services.
  • Members may call 415-352-5045 for language assistance.