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How to Verifiy Member Eligibility
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MSO Contact Information:
MSO Main Phone Number:
Claims Processing & Payment:
Member/Provider Services & Eligibility:
TDD/TTY Services for deaf, hard of hearing,
or speech impaired:
415-391-9686 ext. 8160
The following services are available for members and providers who have any Utilization Management (UM) issues, such as questions pertaining to treatment requests:
Staff are available during normal business hours from 8:30 AM to 5:00 PM to receive phone calls.
After normal business hours, members and providers can leave a message on voicemail. Calls will be returned within one business day.
Our staff are identified by name, title and organization name when initiating or returning calls.
Members who are deaf, hard of hearing, or speech impaired may call 1-800-735-2929 for TDD/TTY services.
Members may call 415-352-5045 for language assistance.