Welcome to the NEMS MSO Portal
Thank you for visiting the North East Medical Services (NEMS) MSO Portal, where you can find resources and information related to our Management Services Organization. Please bookmark this page for future reference.
This website is designed for providers, hospitals, and medical groups who have contracts with NEMS to provide managed care services to patients enrolled in San Francisco Health Plan's Medi-Cal, and Healthy Kids insurance programs.
This website does not provide information on SFHP's In-Home Supportive Services (IHSS) insurance program.
A copy of the NEMS Management Services Organization (MSO)/NEMS Medical Group Provider Manual is now available for download:
NEMS MSO/Medical Group Provider Manual: PDF
MSO Main Phone Number:
> MSO Utilization Management:
> MSO Claims Processing & Payment:
> MSO Provider Relations:
> All other MSO Inquiries:
Utilization Management Hotline:
Member/Provider Services & Eligibility:
(415) 391-9686 ext. 8160
TDD/TTY Services for deaf, hard of hearing,
or speech impaired: