APPOINTMENTS

About Appointments

Making/Cancelling Appointments

In order to best serve you, we request that you schedule an appointment before you come to the clinic for services. Appointments are available Monday through Friday between 8:30 A.M. and 5:00 P.M., and on Saturday from 9:00 A.M. until 4:00 P.M. Please note that hours and services may vary by clinic site.

When calling to make an appointment:

Dial (415) 391-9686, or (408) 573-9686 and specify if you need to see an adult, pediatric, obstetrics/gynecology, dental, optometry, Member Services or other provider. When your call is transferred to the appropriate department, please tell the receptionist the following:

  • Your name and NEMS Card number
  • Your provider's name (if you have a regular NEMS provider)
  • The reason you need to see the provider. Please tell the receptionist if you feel very sick or have an urgent medical problem, or if you have any forms you need to have filled out. You will be asked to leave your forms and documents with your provider. Please note that forms may take up to five (5) working days to be completed.
  • How soon you need an appointment
  • Any personal information that has changed, such as your phone number, address, or insurance coverage. This way we can update our records.
  • Whether you have special requests, such as wheelchair or language needs.

Also please remember to:

  • Arrive on time: We ask that you arrive at the clinic 15 minutes before your scheduled appointment time.
  • Bring your NEMS Card, a photo ID, and your other health insurance cards with you on the day of your clinic visit.

Cancelling appointments:

As a courtesy to other patients who need to be seen, please call us to cancel appointments at least 24 hours in advance.